Word of Appreciation:
One year anniversary of the “PHPEP” at West Anaheim Medical Center
We had our first year anniversary of the “PHPEP” at West Anaheim Medical Center on 12-04-2015. It was an exciting and extremely important day for me and the employees of this medical center. The community room was full of hardworking, enthusiastic, and goodhearted employees who despite an extremely busy year full of adversities were able to take off of their daily schedules and not only participate in our monthly meeting, but also strive to improve the patient experience in our medical center. “PHPEP” is an idea to change the culture in our medical center and establish an amazing environment full of people who really love their profession, take pride in what they do, love to engage and create incredible human experiences among themselves and their patients on a daily basis. Of course there have been many hurdles, skepticism, and negativity about this project over last 12 months. However, the pure and humane mission and core value of this idea has kept it alive. When I started this project on December 1, 2014, I did not even know how it would be perceived. Of course, I did not expect that everyone in the medical center would believe or follow this idea and I knew that the process would be hard and would require hard work and commitment. But the last years’ experience was a phenomenon. I had the pleasure of knowing so many kindhearted employees on a deeper level and witnessed more kindness, compassion, care, and generosity that I have ever seen in this facility. I have received so many amazing compliments from my patients in regards to their care in this medical center which I have never seen in any other hospital before.
Last year I tried extremely hard to introduce the core value of this project and demonstrate its potential benefits. However, in 2016, it is mostly going to be about well-being, self-growth, and self-inspiration of the employees. I also know that it would not be possible to reach our goal without people at the medical center to take personal responsibility to promote this idea. So I would like to take this opportunity and thank every employee in this facility for their hard work, kind heart, and enthusiasm and wish them an amazing year full of health and happiness.