The Transformative Power of Empathy” for healthcare workers at West Anaheim Medical Center, California. Lorraine Aguilar, CEO of Working Harmony, shares insights and techniques to compassionately connect to what matters without sacrificing efficiency. The results are meaningful human connection and deeper, more accurate understanding of what is wanted and needed in any situation.
Word of Appreciation: One year anniversary of the “PHPEP” at West Anaheim Medical Center We had our first year anniversary of the “PHPEP” at West Anaheim Medical Center on 12-04-2015. It was an exciting and extremely important day for me and the employees of this medical center. The community room was full of hardworking, enthusiastic,…
The idea is to create a new culture in our health care system based on restoring the essence of humanity, compassion, connection, care and kindness in our care by full attention to well-being of our health professionals and creating patient experience. But why is it that these two elements are so critical in achieving our mission?
21st century is the era of communication. The technology has allowed us to perform faster transaction and easier communication, but unfortunately at a tremendous price of tarnishing the authentic human connection. Most of us are communicating through our devices and social media, with no sense of genuine relationship or friendship.
My goal in life was to be a good wife and mother. My family was and still is my priority. My husband and I raised 2 beautiful boys. One is alive today but the other took his own life June 1st, 2013 after suffering for many years with depression. Depression tears a family apart and we, the 3 of us left are just starting to heal.
Well-being in health care professionals “PHPEP” is promoting a new culture in our health care system based on attention to wellbeing of our health care professionals and creation of patient experience. These elements are interconnected and enhance each other. However, we cannot expect creating remarkable patient experiences with exhausted, burnout health professionals in our stressful…