Second year anniversary of the “PHPEP” by Dr Iraniha PHPEP – Patient Health Professional Experience Project, started in December 2014. Initially the challenge was to improve the patient experience. But soon I recognized the essential link between patient experience and well-being of our health professionals and enhancement of their experiences at work. During the first…Details
In recent decades there have been significant changes in health care system and how medicine has been practiced. Health care is a giant, mysterious machine, with increasing policies, procedures, cost-containing regulations and maximizing efficiency efforts. The priorities in health care have changed and allowed much less time for interactions among patients and health care professionals. Therefore, their angelic relationship has been crumbled and a mistrust has been created. The medical practice in majority of cases is algorithm base medicine with a little or no flavor of humanity. This has resulted exhausted and unhappy health care professionals and dissatisfied patients. In order to alleviate this problem we must restore the humanity in our care. The four most important pillars of humanity that must be applied in our practice are compassion, connection, care and kindness. By merging the high quality patient care with the essence of humanity we could treat the patient illness, create an outstanding patient experience, capture the patient’s heart and soul and develop a long lasting loyalty and trust. However, creating a remarkable patient experience in health care is connected and interdependent on health professional experience which requires a universal movement of change in the culture of the healthcare towards humanity.
This blog is advocating for the restoring the essence of humanity into health care. The idea is to share ‘stories’ of compassion, human connection, care, and kindness with colleagues and our patients. The acknowledgment of these acts would encourage us to do more, to promote our bond for an incredible cause and improve our relationship with patients.
Sharing the stories of humanity towards the patient and towards other member of the health care team might be more crucial now, than ever before.